Terms of Service

Last updated: September 14, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of Triputary at triputary.com and its related services (the "Service"), operated by Charlowtown Ltd. ("Company", "we", "us" or "our"). They form an agreement between you and Charlowtown Ltd. By creating an account or using the Service after these Terms have been made available to you, you agree to them. Our Privacy Policy explains how we handle personal data; acknowledging it is not consent to every use of data.

If you do not agree to these Terms, do not use the Service. Material changes will apply prospectively after reasonable notice, and we will request consent where applicable law requires it.

2. Eligibility

You must be at least sixteen (16) years of age to access or use the Service. By using the Service, you represent and warrant that you are at least 16 years old, that you have the legal capacity to enter into a binding contract in your jurisdiction of residence, and that your use of the Service does not violate any applicable law or regulation. If you are between the ages of 16 and 18 (or the age of legal majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

We may request reasonable evidence of age or legal capacity. We may restrict an account if the eligibility requirements are not met or cannot reasonably be verified, following the notice and review terms in Section 15 where applicable.

3. Description of Service

Triputary provides tools to collect travel ideas, create and share itineraries, plan with others, analyse source material you submit, and obtain AI planning, place, route, schedule and other travel suggestions. Saving a place or itinerary does not make a reservation. We do not act as your travel agent, tour operator, transport provider or insurer, and do not sell or fulfil the third-party bookings linked from the Service.

We may improve, change, limit or discontinue features for operational, legal, security or product reasons, including provider availability and capacity limits. Where a change materially reduces an active paid or core service, we will provide reasonable notice when practicable and any remedy required by law. Features described as previews or trials may change or end; that does not remove mandatory rights.

The Service is provided on an as-available basis. Interruptions may occur for maintenance, security, provider outages, or events outside our reasonable control, but nothing in these Terms excludes duties that cannot lawfully be excluded.

4. Account Registration and Security

Some features require an account with accurate and current information. If you choose an available external identity provider, that provider will authenticate you and share the account details described in our Privacy Policy.

Keep your credentials and devices reasonably secure and tell us promptly at [email protected] if you suspect unauthorised access. We are not responsible for loss caused by your failure to take reasonable care, but this does not exclude responsibility imposed on us by law.

You are responsible for activity you authorise through your account. We may restrict an account where reasonably necessary to address a material breach, fraud, security risk, legal requirement, or harm to other users, subject to the notice and review terms below.

5. User Content and Intellectual Property

You retain ownership of the itineraries, text, images, and other content you submit to the Service ("User Content"). These Terms do not transfer ownership of your User Content to Charlowtown Ltd.

You must own or have the rights, permissions and lawful basis needed to submit User Content and enable its processing, sharing or publication. This includes information about travel companions and material from external websites, videos or other sources. Public availability of a source does not itself grant permission to copy, analyse or republish it. Do not submit unlawful or infringing material, sensitive information that is unnecessary for planning, credentials, or content you are not authorised to disclose.

Your trip visibility and sharing choices determine who can access User Content. Public content can be discovered, viewed and copied by others. Sharing or invitation links may be forwarded, and collaborators may act within the permissions you grant. You authorise recipients to view, copy or clone content through the features you enable. Changing visibility, revoking access or deleting the original does not recall copies or exports others already obtained; those recipients do not acquire ownership of your content.

The software, design, branding and original content of the Service belong to Charlowtown Ltd. or its licensors, excluding User Content and third-party material. Subject to these Terms, we permit you to access and use the Service through its available features; this grants no ownership of our software, brands or databases. We may create aggregated or de-identified insights to operate and improve the Service, but do not treat identifiable User Content as Company-owned data.

6. License Grant to Company

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, adapt for technical compatibility, display and share User Content only as needed to operate, secure, maintain and provide the Service and the visibility choices you make. This includes requested analysis, publication review and previews of content you publish within the Service. We may sublicense these acts to service providers only for those purposes; private content is not licensed for unrelated advertising.

This licence ends when the relevant User Content is deleted from active systems, except for limited copies retained in backups, for legal or security obligations, or already shared with or copied by others through features you enabled.

You retain any moral rights or attribution rights available under applicable law and consent to technical changes reasonably necessary to provide the Service. If you voluntarily send product feedback, you permit us to use it to improve the Service without payment or an obligation to implement it; this does not transfer ownership of your itineraries or override the Privacy Policy.

7. Automated and Assisted Features

AI planning, Auto Schedule, source analysis and other automated or assisted features may organise submitted material, identify possible places, review content, and suggest routes or schedules. Outputs are planning aids, not professional, safety, medical, immigration, legal or financial advice. They do not book travel or guarantee that an itinerary is safe, accessible, complete or achievable.

Suggestions may be incomplete, inaccurate or out of date, and some places or days may remain unscheduled. Check important details with authoritative sources, including opening times, prices, availability, entry and visa rules, transport, weather, accessibility and safety. Allow for delays and your own circumstances; review a suggested plan before relying on it.

As between you and Charlowtown Ltd., you may use outputs generated for you, including for commercial purposes, to the extent permitted by law and third-party rights. We do not promise that an output is unique or eligible for intellectual-property protection.

Some requested features involve providers acting for defined processing purposes described by category in our Privacy Policy. We limit submitted data to what is reasonably needed and remain responsible to the extent required by applicable law.

8. Prohibited Conduct

You agree not to engage in any of the following prohibited activities in connection with the Service. Depending on the nature and seriousness of a violation, we may take proportionate action under Sections 9 and 15, and unlawful conduct may expose you to civil or criminal liability:

Violating any applicable local, national, or international law, regulation, or ordinance

Uploading, posting, or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable

Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity

Uploading or transmitting any content that infringes any patent, trademark, trade secret, copyright, or other proprietary right of any party

Attempting to circumvent, disable, or otherwise interfere with any security-related features of the Service, including automated content moderation systems, rate limiting, or account restrictions

Using bots, scraping, bulk extraction or other automated access without our written permission or an expressly authorised feature, including to build a competing database or train a model on Service or provider content; this does not restrict uses that applicable law protects

Interfering with or disrupting the Service, servers, or networks connected to the Service, including through denial-of-service attacks, flooding, or other malicious activity

Attempting to gain unauthorized access to any portion of the Service, other user accounts, computer systems, or networks connected to the Service through hacking, password mining, or any other means

Using the Service to transmit any viruses, worms, Trojan horses, malware, or other harmful or destructive code

Reverse engineering, decompiling or attempting to derive non-public source code or bypass technical protections, except to the extent applicable law gives you a right that cannot be excluded

Reselling access to the Service or redistributing its software, branding or provider datasets without permission; this does not prevent lawful use of your own User Content or generated outputs under Section 7

Creating duplicate accounts, self-referrals or artificial activity to obtain rewards, evade charges or exceed allowances, rate limits, restrictions or bans

Using the Service to harvest, collect, or store personal data of other users without their explicit consent

Submitting false, misleading, or fraudulent information, including fabricated trip data, reviews, or ratings

Using the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use and enjoyment of the Service

9. Content Moderation and Enforcement

We may use automated checks and human review to detect content that appears unlawful, unsafe, infringing, or contrary to these Terms. We may restrict or remove content where reasonably necessary.

Repeated or serious violations may result in upload restrictions or account action. Where appropriate, we will give a reason and an opportunity to request review, unless doing so would create a security risk, prejudice an investigation, or conflict with law.

We may review or preserve content to enforce these Terms, respond to reports, protect users or meet legal obligations. Moderation is not a guarantee that all harmful or inaccurate content will be detected. Report suspected infringement or harmful content to [email protected] with the relevant location in the Service, your contact details and a description of the concern and your rights. We may request supporting information, remove or restrict content, and act against repeat infringers as appropriate.

10. Usage Limits and TripPoints

Most of the Service is available without a monetary charge. Some actions require TripPoints, non-cash usage units. The relevant feature shows its chargeable action, cost and any batch or usage allowance. TripPoints cover access to that action, not a guarantee of a particular travel result. You must stay within the applicable account, storage and usage limits.

TripPoints may be provided through recurring allowances, referrals or other promotions. They are not money, transferable, redeemable for cash or currently available for purchase. Recurring allowances top up your total points balance toward the allowance level on the cycle shown in your wallet. They do not add a full new allowance on top of every existing balance. A renewal does not remove existing points, and balances at or above that level receive no top-up. Referral and promotional rewards depend on the stated eligibility rules. We may correct errors or reverse rewards obtained by fraud or abuse, subject to applicable law.

A displayed TripPoints-to-dollar reference describes estimated feature value only; it is not a deposit or cash entitlement. Where a feature uses a temporary hold, the reserved points reduce your available balance until spent or released. A confirmed cancellation or failure before settlement releases the unused hold. Closing a page does not by itself establish that processing was cancelled. Contact [email protected] about a charge you believe is incorrect; mandatory remedies remain available.

We may change future feature costs, allowances, promotion rules, quotas or rate limits for capacity, cost, legal or abuse-prevention reasons. Material changes are subject to the notice provisions in these Terms and will not retrospectively increase a completed charge. Any future purchase or subscription system will require its own prices, payment, renewal and cancellation disclosures before you commit to it.

11. Third-Party Services and Links

The Service uses or links to third-party categories such as identity, place and map information, routing and transport information, content retrieval, automated processing, communications, hosting, security, and media storage. Their own terms may apply when you interact with them.

A link, listing, ranking or integration does not by itself endorse or guarantee a third party, a complete market comparison or the lowest price. Suggestions may depend on relevance, availability and our commercial relationships. A booking or purchase is a separate agreement with the provider identified at checkout; review its product details, eligibility, taxes, fees, payment, cancellation and refund terms. Contact that provider about fulfilment or booking changes.

We do not control third-party availability, content, prices, or business terms. Nothing in this section excludes responsibility that applicable law places on us for our own acts, omissions, or choice of processors.

Place names, boundaries, routes, operating details, and other geographic information may come from external data sources and may be incomplete, disputed, or outdated. Their display does not express a political position or guarantee accuracy.

Some booking and activity links are affiliate links. We may earn a commission from a qualifying transaction at no additional charge from us for using the link. Partners set their own prices, availability, cancellation terms and fulfilment. Displayed prices and currency conversions are indicative; check the final currency and total with the provider before paying.

The Service includes Google Maps features and content. Use of those features and content is subject to the then-current Google Maps End User Additional Terms of Service and Google Privacy Policy linked below. We may restrict access to those features for breaches of the applicable provider terms.

12. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided as is and as available without warranties beyond those expressly stated in these Terms or required by law.

We do not guarantee uninterrupted availability or that suggestions, routes, place details, prices, opening times, or third-party content will always be accurate or suitable for your circumstances. You remain responsible for checking material travel decisions.

These disclaimers do not apply to warranties, guarantees, remedies, or standards of care that cannot lawfully be excluded or limited.

13. Limitation of Liability

To the fullest extent permitted by law, Charlowtown Ltd. and its personnel will not be liable for indirect, incidental, special, punitive, or consequential loss arising from the Service, or for losses that were not reasonably foreseeable when these Terms were accepted.

Where liability may lawfully be limited, our total aggregate liability for claims connected with the Service will not exceed the greater of the fees you paid us for the Service in the preceding twelve months or US$100.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence, breach of duties that cannot be excluded, or any mandatory consumer or data-protection right. Other limitations apply only to the extent reasonable and permitted by law.

14. Indemnification

To the extent permitted by law, you will reimburse Charlowtown Ltd. for reasonable losses, amounts awarded or agreed in settlement, and reasonable legal costs arising from a third-party claim caused by User Content you submitted unlawfully, your deliberate misuse of the Service, or your culpable material breach of these Terms. You are responsible only to the extent the claim is attributable to your conduct. This does not cover claims caused by our negligence, misconduct or breach, or impose liability that mandatory consumer law prohibits.

We will give reasonable notice of a covered claim, allow you to participate in the defence, and take reasonable steps to limit the loss. We may control the defence with appropriate advisers, but any costs claimed from you must be reasonably incurred. We will not agree to a settlement that admits fault by you or imposes an obligation on you without your consent, which must not be unreasonably withheld.

15. Termination

We may suspend or terminate access where reasonably necessary for a material or repeated breach, fraud, a security threat, a legal requirement, serious harm to others, or discontinuation of the Service. Where practicable, we will provide notice and an opportunity to cure or appeal.

You may stop using the Service and request account deletion at any time. Before losing access, use available export tools where practical. Account and User Content handling after termination follows the Privacy Policy, and public or shared copies already obtained by others may remain.

Only provisions that by their nature must continue after termination survive, including accrued payment obligations, intellectual-property ownership, lawful retained licences, disclaimers, liability limits, dispute terms, and legal record retention.

16. Applicable Law and Courts

The law governing these Terms and any dispute is determined under the applicable legal rules. These Terms do not select a particular national law or remove any mandatory consumer or data-protection protections that apply to you.

Either party may bring a dispute before a court with jurisdiction under applicable law. Nothing in these Terms prevents you from using a mandatory consumer forum, small-claims procedure, regulator or other legally available remedy.

17. Dispute Resolution

Before starting formal proceedings, please send a written description of the dispute to [email protected]. Each party will try in good faith to resolve it for at least thirty days, unless urgent relief or a limitation period requires earlier action.

If the dispute is not resolved, either party may bring it before a court with jurisdiction under Section 16. Arbitration applies only if both parties separately agree after the dispute arises.

Nothing in these Terms waives a right to participate in collective, representative, regulatory, or public-interest proceedings where that right cannot lawfully be waived.

Either party may seek urgent injunctive or equitable relief from a court of competent jurisdiction where necessary to prevent immediate and irreparable harm.

18. Modifications to Terms

We may update these Terms to reflect legal, security, service, or business changes. We will post the revised date and give reasonable advance notice of material changes when practicable.

Material changes apply prospectively. We will obtain consent where required by law; otherwise, if you do not accept revised Terms, you may stop using the Service before they take effect.

19. Severability

If a provision is invalid or unenforceable, it will be treated as ineffective to that extent and the remaining Terms will continue where legally possible. A court may modify a provision only where applicable law allows; this clause does not make an unfair term binding or reduce a mandatory right.

20. Waiver

The failure or delay of the Company to exercise or enforce any right, remedy, or provision of these Terms shall not constitute a waiver of such right, remedy, or provision. Any waiver of any provision of these Terms shall be effective only if made in writing and signed by an authorized representative of the Company. A waiver of any right or provision on one occasion shall not be deemed a waiver of such right or provision on any subsequent occasion.

21. Entire Agreement

These Terms and any additional terms expressly presented to and accepted by you for a particular feature form the agreement between you and Charlowtown Ltd. concerning the Service. The Privacy Policy describes our data practices and does not replace a consent required by law. Accepted feature-specific terms control only for that feature where they conflict. We may transfer the agreement as part of a merger, reorganisation or sale if your contractual and statutory protections are preserved; we will give any notice required by law. Nothing here excludes liability for misleading statements or other rights that cannot lawfully be limited.

22. Force Majeure

Neither party is responsible for a delay or failure to perform to the extent caused by an event beyond that party's reasonable control despite reasonable precautions. The affected party will, where practicable, give notice, take reasonable steps to reduce the effect, and resume performance when it can. This section does not excuse obligations that arose before the event, any refund or remedy required by law, or any duty or liability that cannot lawfully be excluded.

23. Contact Information

Questions about these Terms, content reports or legal notices may be sent to Charlowtown Ltd. at [email protected].